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Junior ICT Support Specialist

2 months ago

Aberystwyth, Cardiganshire, United Kingdom Cyngor Sir Ceredigion County Council Full time

{"h1": "Junior Office Services Associate", "p": "We are committed to delivering exceptional customer service and improving the customer experience. If you are motivated by delivering first-class customer service and committed to improving the customer experience, then we would like to hear from you.", "ul": [{"li": "Support ICT systems including PCs, Laptops, iPads, Chromebooks and other ICT equipment as needed"}, {"li": "Have good customer service skills"}, {"li": "Act as first line of support for the Council\u2019s users"}, {"li": "Support staff and pupils within Ceredigion and Powys Schools with their ICT issues"}, {"li": "Have previous experience of ICT support and a good understanding of IT systems and hardware"}, {"li": "Apply logical and creative skills to support and develop the service"}, {"li": "Be polite, approachable, and have a can-do attitude"}], "p": "You will be expected to work predominantly at Canolfan Rheidol, Aberystwyth or Penmorfa, Aberaeron whilst also undertaking some duties at other locations as needed.", "p": "The ability to communicate effectively through the medium of Welsh and English is essential.", "ul": [{"li": "Up to 34 days annual leave days per year (plus 8 public holidays)"}, {"li": "Flexible working arrangements"}, {"li": "Learning and development opportunities"}, {"li": "Salary sacrifice schemes including the Cycle to Work scheme"}, {"li": "Health and wellbeing initiatives including discounted memberships to our local leisure centres"}, {"li": "Child care vouchers"}, {"li": "Lifestyle savings and Vectis card"}], "p": "We believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits:", "ul": [{"li": "Hybrid Working: Subject to certain conditions being met, you may choose to work from home or in an office location."}, {"li": "Flexi-time: Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs."}], "p": "We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. We assess each applicant on a case-by-case basis and take into account the nature and relevance of any convictions in relation to the responsibilities of the role.", "h3": "What we offer", "p": "Work-life balance", "p": "Lifestyle savings scheme", "p": "Generous employer pension scheme", "p": "Cycle to work scheme", "p": "Learning and development", "h3": "Where you\u2019ll work", "p": "Customer Contact & ICT", "p": "Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception, and mailroom teams. Our service is responsible for the following functions: ", "ul": [{"li": "Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions."}, {"li": "ICT and Information Management: Archives and modern records; ICT support; Project and application support; Technical support; Software development."}, {"li": "Library Services"}], "p": "Canolfan Rheidol", "p": "Our Aberystwyth office, Canolfan Rheidol, is an award-winning building. The office, with its open plan design, provides an excellent space for collaborative working."}