Customer Service Representative

2 days ago

Leicester, Leicester, United Kingdom Markerstudy Group Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Agent to join our team at our Leicester Service Centre. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers and colleagues.

Key Responsibilities

  • Provide help and support to all colleagues and customers both internally and externally.
  • Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
  • Provide operational information and feedback to relevant management teams.
  • Liaise closely through clear and timely communication with external customers, technicians and field management.
  • Assist with controlling and replenishing the consumable stocks for the relevant area.
  • Ensure Health and Safety processes are adhered to on all occasions.

Requirements

  • Ability to work on own initiative and as part of a team.
  • Excellent communication skills both face-to-face and via the telephone.
  • Able to demonstrate a good level of competence in planning and organizing own workload.
  • Flexible approach to work demands.
  • Proactive self-motivator and able to work on own initiative.
  • Proficient IT skills

What We Offer

  • Days holiday
  • 5% Employer Pension Contributions
  • Company sick pay
  • Company Funded Healthcare cash plan
  • Life Assurance 4x annual salary
  • Access to discounts and wellbeing hub
  • Workplace ISA's and Loans
  • Options to add private medical and dental insurance and health assessments at an additional cost.
  • Free annual eye test
  • Cycle to work scheme.
  • Technology scheme

About Us

At Markerstudy Group, we are committed to building a thriving, inclusive community. We strive to foster a culture of positive behaviours, where performance is recognised and differences celebrated. We have recently established an employee network called #WeAreMarkerstudy, a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.

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