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Senior IT Support Specialist

2 months ago

Worcester, Worcestershire, United Kingdom IMT Resourcing Solutions Full time
About the Role

We are seeking an experienced Senior IT Support Engineer to join our team at IMT Resourcing Solutions. As a key member of our MSP team, you will be responsible for providing advanced technical support to our clients, troubleshooting complex issues, and ensuring the smooth operation of their IT infrastructure.

Key Responsibilities
  • Provide 2nd and 3rd line support for a variety of IT issues, both remotely and on-site.
  • Manage and resolve complex technical issues across multiple platforms, including Windows Server, Office 365, networking equipment, and cloud services.
  • Perform proactive maintenance and monitoring of client systems to prevent potential issues.
  • Collaborate with clients to understand their needs and provide tailored IT solutions.
  • Lead and participate in IT projects, including system upgrades, migrations, and deployments.
  • Document technical processes and create knowledge base articles for internal use.
  • Mentor and guide junior engineers, fostering a culture of learning and professional development.
Requirements
  • Proven experience working in a Managed Service Provider (MSP) environment is essential.
  • Strong technical knowledge in Windows Server, Office 365, networking, and cloud technologies.
  • Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Exceptional customer service skills with a focus on delivering high-quality support.
  • Experience with remote support tools and ticketing systems.
  • Ability to work independently and manage multiple tasks in a fast-paced environment.
  • Strong communication skills, both written and verbal.
  • Relevant IT certifications (such as CompTIA A+, Microsoft Certified Professional, etc.) are a plus.
What We Offer
  • Competitive salary up to £35,000, depending on experience.
  • Opportunities for professional development and career progression.
  • A collaborative and supportive work environment.
  • Flexible working arrangements and a healthy work-life balance.
  • Regular team events and a positive company culture.