Aftersales Department Head
3 days ago
Job Summary:
We are seeking an experienced and successful Aftersales Department Head to lead our Service Department and drive business growth.
Key Responsibilities:
- Oversee all aspects of Service Department operations, ensuring seamless delivery of customer services.
- Monitor and analyze customer satisfaction surveys and other performance metrics to identify areas for improvement.
- Lead and motivate a high-performing team to achieve exceptional customer satisfaction and loyalty.
- Develop and implement strategies to control costs and optimize departmental performance.
- Collaborate with cross-functional teams to drive business growth and achieve company objectives.
- Conduct regular performance analysis to identify trends and areas for improvement.
Requirements:
- Proven experience as a Service Manager or Aftersales Manager with a track record of success.
- Strong leadership and communication skills, with the ability to inspire and motivate a team.
- Excellent analytical and problem-solving skills, with the ability to drive business growth and improvement.
- Ability to work collaboratively with cross-functional teams to achieve company objectives.
What We Offer:
As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a competitive salary and benefits package, including:
- Basic salary depending on experience.
- OTE up to £48,000.
- Company Pension Scheme.
- Progression opportunities within a growing and successful business.
Working Hours:
Monday to Friday 8am – 6pm, Saturday 1-in-3 rota 8am – 1pm.
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