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Customer Service Representative

2 months ago

Whitstable, United Kingdom Insight Select Full time
Customer Service Administrator – Up to £25,000 – Whitstable

**Job Summary:**

We are seeking a highly skilled Customer Service Administrator to join our team at Insight Select. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

* Process customer orders efficiently and accurately
* Liaise with customers via phone and email to resolve queries and concerns
* Assist with shipping information and logistics
* Maintain accurate records and ensure systems are up-to-date
* Utilize company and customer shipping portals to book freight collections and monitor deliveries
* Provide general administrative support to the team

**Ideal Candidate:**

* Previous customer service experience
* Strong communication and interpersonal skills
* Proficient in IT systems, including Word, Excel, and Outlook
* Ability to work under pressure and meet deadlines
* Ability to work independently and as part of a team

**Benefits:**

* Competitive salary up to £25,000 depending on experience
* 25 days annual leave
* Pension scheme
* Team events
* Virtual GP

**About Insight Select:**

Insight Select is a leading provider of customer service solutions. We are committed to delivering exceptional service to our clients and are seeking a talented individual to join our team.