Payments Operations Specialist

3 weeks ago

London, Greater London, United Kingdom Navro Full time
{"title": "Payments Operations Specialist", "description": "Job Summary

We are seeking a skilled Payments Operations Specialist to join our team at Navro. As a Payments Operations Specialist, you will be responsible for handling the end-to-end processing of payments and payment files for corporate, pension, and payroll clients, ensuring all transactions meet established standards and requirements.

Key Responsibilities
  • Process Accounts Receivable customer refunds
  • Review exception lists to ensure all exceptions are resolved
  • Maintenance of rejected payment tracker following an end-to-end rejection process
  • Maintaining unallocated vendor account
  • Ensure all payments are audit-compliant
  • Follow controls checklist process
  • A daily bank statement reconciliation is performed
  • Manage daily clearance of bank statement transactions, including working with sales ledger team to ensure receipts are managed on a timely basis
  • Daily extract of sales receipts maintenance
  • Payment processing activities e.g. uploading payments, reviewing bank statements, and administering refunds
  • Responsible for daily interactions with customers and third parties via phone and writing offering excellent customer service throughout
  • Effectively liaise with clients, representing Navro appropriately.
Requirements
  • Proven experience in a payments-related role, preferably within a SaaS or technology company.
  • Strong understanding of payment processing models, including interchange ++.
  • Excellent analytical and problem-solving skills.
  • Ability to communicate complex payment concepts clearly and concisely.
  • Experience working with sales and customer engagement teams.
  • Proficiency in data analysis and competitor statement analysis.
  • Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
  • Strong mathematical, analytical, and problem-solving skills
  • Fluency in English is required, additional languages a plus
  • Good knowledge of MS Office - especially Excel
  • Ability to meet deadlines/sense of urgency/customer-centric approach
  • Ability to pay strict attention to detail while performing repetitive and critical tasks
Benefits
  • You will enjoy 26 days of annual leave (excluding Bank holidays)
  • Compassionate & Volunteering leaves
  • Private Healthcare
  • Company Options Scheme
  • Team socials and annual company off-sites
  • Comprehensive, interactive & engaging Training - Leadership, Communication and Presentation Skills, Behavioural Profiling, Conflict Management, etc
  • Career frameworks
  • Flexibility surrounding other commitments; within your team we will work around child-care or other appointments you have. We just ask for advance notice
  • Working in a diverse and inclusive environment where we ensure that our people thrive
", "lang_code": "en-US"}

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