Workforce Scheduling Planner

4 weeks ago

Manchester, United Kingdom Gtd Healthcare Full time
About the Role

Gtd Healthcare is seeking a highly organized and detail-oriented Workforce Scheduling Planner to join our Workforce Planning Team. As a key member of our team, you will be responsible for planning, administering, coordinating, and resourcing staff to meet the needs of our services.

Key Responsibilities
  • Take ownership of the overall planning, administration, coordination, and resourcing of the staff portfolio to meet the needs of the service, working closely with team members to ensure services are fully resourced and run smoothly.
  • Undertake role duties in accordance with the agreed Service Level Agreement (SLA) and Key Performance Indicators (KPIs) for the Workforce Scheduling and Planning Team and organisational Core Principles, liaising with other departmental functions as appropriate.
  • Ensure all resourcing data is up-to-date, accurate, and relevant to the agreed operational plan.
  • Arrange shift cover for own portfolio, allocating staff annual leave according to policy and agreed parameters.
  • Record all staff sickness/absence data appropriately.
  • Alter and update Rotamaster to provide the best cover according to the needs of the service and to attain the optimum use of the resources available.
  • Identify known Rota gaps and ensure that appropriate cover arrangements are in progress.
  • Ensure locum/temporary staff are booked within agreed guidelines. Work closely with the Workforce Administrator to allow requirements to be published in the agency calendar in a timely manner.
  • Work with the Workforce/BI Team to ensure a rolling 3-month view of quotas are published on Rotamaster, contracted tasks are assigned, and other resource planning activities are carried out in accordance with gtd's planning calendar.
  • Use information provided by the Workforce/BI Team to conduct informed assessments of predicted staffing levels, ensuring that bank shifts are advertised accurately and in a timely manner.
  • Work in partnership with the Workforce/BI Team and the Transformation Office to understand new service requirements and ensure these are captured within the system in a timely manner.
  • Work in partnership with GMUPCA to collect weekly rotas for the GM CAS service, GM Urgent Dental Assessment Service and other alliance services and provide overall resource view and make recommendations for service delivery.
  • Serve as the real-time monitor for the operations team by providing direction, guidance, and performance updates to hit service level goals, environment check, dental, inbound traffic.
Requirements
  • Good standard of secondary education including English and Maths.
  • Experience of office working.
  • Experience of using word processing and Excel.
  • Experience of computer/systems use.
  • Previous experience of working with the public.
Desirable
  • Experience of a busy telephone environment.
  • Experience of minute taking and dictation.
Skills and Attributes
  • Excellent organisational skills.
  • Ability to communicate competently over the telephone and in person.
  • Ability to work as part of a team.
  • Ability to work on own initiative.
  • Ability to maintain confidentiality.
  • Polite, friendly, pleasant telephone manner.
  • Able to work under pressure / meet deadlines.
  • Logical, systematic approach to work schedules.

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