Customer Support Liaison Officer
7 days ago
We are seeking a dedicated and empathetic Customer Support Representative to join our team at Workmans Recruitment Limited. As a Resident Liaison Officer, you will play a crucial role in facilitating effective communication with residents of diverse backgrounds during construction and maintenance projects.
Main Responsibilities- Prepare correspondence addressing issues such as access, delays, changes/additions to works, and resolving resident concerns.
- Handle residents' complaints and issues through effective communication and problem-solving.
- Collect Key Performance Indicators (KPIs) upon work completion and log the results.
- Arrange appointments for workers and subcontractors where necessary.
- Build strong relationships with residents to ensure satisfaction and smooth project execution.
- Participate in team meetings to discuss planned construction activities, ensuring targets and client specifications are met.
- Full UK Driving License.
- Strong face-to-face customer service experience.
- Confident and calm communicator within a face-to-face environment.
- Strong time management and organizational abilities.
- Flexible to accommodate the needs of the residents.
- Able to communicate effectively with people from diverse backgrounds.
- Basic IT knowledge.
- Salary: £24,000 to £30,000 per annum.
- Company Car + Fuel Card.
- 21 days of holiday + bank holidays and Christmas closure.
- Birthday day off.
- Company pension.
- Healthcare/Life Insurance.
- Company branded uniform, PPE, work phone, iPad.
- Company events and discount portal.
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Customer Support Liaison
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