IT Support Specialist
4 days ago
Job Summary
ECS Resource Group is seeking an experienced IT Support Specialist to join our team in Blackburn. As an IT Support Specialist, you will play a critical role in providing technical support and maintenance to our internal IT systems and infrastructure.
Key Responsibilities
- Provide first and second-line technical support to internal staff, including troubleshooting and resolving IT-related issues.
- Monitor and maintain our server stack and infrastructure to ensure optimal performance and availability.
- Assist in the preparation and provision of new and replacement IT hardware and infrastructure.
- Collaborate with the wider IT team and business stakeholders on various projects and initiatives.
Requirements
- Proven experience in IT support and maintenance, with a strong understanding of Windows operating systems and virtual server environments.
- Excellent communication and interpersonal skills, with the ability to present technical solutions to non-technical stakeholders.
- Ability to prioritize workload and manage multiple tasks simultaneously.
- Knowledge of administrative tools, including Active Directory, Entra, InTune, Defender, and Sharepoint.
- ITIL framework certification is an advantage.
Benefits
- Annual bonus (up to 20%)
- Company contributory pension scheme (following probation)
- Holidays (25 days plus statutory)
- Income protection
- Life cover
- Employee benefit discount scheme including an element of Healthcare Cash Plan
- Health assessment
Working Arrangements
This role is office-based at our Blackburn offices, but within our company's agile working policy, this role will have the potential ability to work from home for up to 2 days a week, following full training and in line with business needs and at manager's discretion.
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