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Course Administrator

2 months ago

Cardiff, Cardiff, United Kingdom Astutis Full time £23,100
Course Administrator

Location:
Hybrid/Parc Nantgarw, Cardiff

Salary:
£23,100 per annum, DOE

Contract:
Full time, Permanent

Benefits:
Hybrid Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources

We are looking for a dedicated and meticulous Course Administrator to become a vital part of our office-based first-response team within the Resources team in the Administrator department.

Your commitment to education and pursuit of excellence will significantly enhance our capacity to deliver outstanding courses to our clients, both domestically and internationally.

Astutis is a dynamic and expanding organization that prioritizes its workforce.

As a member of Wilmington plc's training and education division, you will find collaboration, positivity, and a sense of accomplishment in our environment.

The main objective of this position is to oversee the administration of NEBOSH, IOSH, and IEMA courses for clients and customers around the globe.

You will handle a portfolio of clients and customers, delivering comprehensive post-sales support to guarantee a smooth and positive experience.

Key Responsibilities:

  • Foster relationships with key stakeholders, ensuring the highest level of customer service while keeping them updated on learner progress from registration to certification.
  • Distribute joining instructions to clients (In-Company) and customers (Open) courses.
  • Prepare course documentation, including planning sheets and attendance records.
  • Ensure course trainers receive all necessary materials and arrangements.
  • Confirm delegate numbers with Open venues.
  • Collect and analyze post-course feedback for continuous improvement.
  • Update relevant job files and digital systems.
  • Manage delegate practical assessment submissions.
  • Prepare and issue certificates to clients/students.
  • Oversee inboxes, responding to student inquiries via telephone and email.
  • Assist colleagues with their course administration as needed.
  • Provide coverage for colleagues during periods of annual leave or sickness.

Essential Qualifications:

  • Proficient understanding and working knowledge of all Microsoft applications.
  • Strong word-processing capabilities.
  • High attention to detail and accuracy.
  • Ability to work independently and be self-motivated.
  • Strong initiative and capacity to manage tight deadlines and varying workloads.
  • Excellent English communication skills, both written and verbal.
  • Team-oriented while also capable of working unsupervised.
  • Customer-focused with an excellent telephone demeanor.
  • Results-driven.

Desirable Attributes:

  • Previous experience in a training organization.

Regardless of your career stage or expertise, we value individuals who:

  • Are passionate about delivering high-quality solutions to our customers.
  • Enjoy diverse work that leverages their strengths while facilitating personal growth.
  • Aspire to collaborate for mutual learning, growth, and achievement of common objectives.
  • Are eager to be part of a diverse and unique global community.
  • Seek recognition for their unique talents, experiences, and insights.

Final Thoughts:

Our team seeks empowerment and opportunity, and they have found both here. You will discover what you are looking for as well.
Our values guide us in achieving our goals—whether personal, professional, or those of our clients. We believe in inclusivity and collaboration; we remain curious and ambitious while championing innovation. Here, colleagues are trusted partners who act with integrity.
We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you?