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Luxury Retail Supervisor

2 months ago

Leeds, Leeds, United Kingdom Frasers Group Full time
{"Job Title": "Supervisor - Flannels - New Store Opening", "Job Description": "

Company Overview

FLANNELS is a luxury fashion destination for men and women, offering an edit of over 100 brands from established international designers to contemporary labels.

We are committed to providing an elegant and timeless shopping experience, with a focus on exceptional customer service and a curated selection of luxury brands.

The Role

  • Support the store manager with daily operations and team delegation
  • Supervise work, check completion, and deliver to expectations set by the line manager
  • Use business communication tools for task completion and ensure the team understands key functions
  • Understand all processes and procedures and set an example for others
  • Demonstrate good practice with seasonal guidelines, campaigns, and merchandising principles
  • Support maintaining store environment and housekeeping standards
  • Understand company policy and rules regarding security measures and demonstrate compliance and controls
  • Understand how to maximize sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
  • Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
  • Understand and deliver to merchandising guidelines to ensure effective product placement and meeting brand partner expectations
  • Understand KPI targets and expectations to achieve results
  • Demonstrate commercial awareness and adopt right product, place, and time compliance
  • Engage with and feedback issues to contribute to the wider business
  • Support senior management to coach the team
  • Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within the store

Requirements

  • Experience of leading a team within a retail environment
  • Knowledge of and passion for luxury brands
  • Ability to drive sales through excellent service
  • Understanding of visual presentation and how to impact sales floor commercially
  • Ability to motivate a team with effective communication
", "Language": "en-US"}