Senior End User Compute Lead

3 weeks ago

Nottingham, Nottingham, United Kingdom Capital One Full time
About the Role

We are seeking a highly skilled Senior End User Compute Lead to join our team at Capital One. As a key member of our IT organization, you will be responsible for the management, troubleshooting, development, and operation of our End User Services platforms, including Endpoint Management, Collaboration Tools, and Digital Signage.

Key Responsibilities
  • Develop and implement new systems and solutions for our UK business
  • Provide 3rd line support for internal IT systems and end user devices, including Windows, MacOS, iOS, and Android
  • Train, support, and mentor the EUS team
  • Ensure IT standards are maintained and managed
  • Document all setups and processes, and influence and design processes for new technologies
  • Serve as the technical point of contact for EUS systems
  • Work with 3rd party vendors for system maintenance and upgrades, and collaborate with management to define and provide business solutions
  • Occasionally provide out-of-hours support for major incidents and out-of-hours changes, and support our global teams as needed
Requirements
  • Expertise in managing and designing systems and services in the end user space within a regulated industry
  • Background in centralized device management with MDM tools such as Microsoft Intune, Jamf Pro, and VMWare Workspace One
  • Experience of network principles and standards
  • Experience of working in a geographically dispersed team and effectively communicating to a diverse audience
  • Exposure to AWS Cloud
  • Exposure to ITIL framework
  • Exposure to Agile working methodologies
  • Ability to plan and manage projects, workloads, and stakeholders
  • Excellent oral and written communication skills
What We Offer

We offer a competitive salary and benefits package, including a pension scheme, bonus, generous holiday entitlement, and private medical insurance. We also provide opportunities for career progression and professional development through our Capital One University training programs.

We are committed to creating a diverse and inclusive workplace, and we welcome applications from candidates from all backgrounds. If you require a reasonable adjustment, please contact us.

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