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Assistant Resident Services Manager
2 months ago
Job Summary:
Cobalt Recruitment is seeking a highly skilled and experienced professional to join our client's team as a Resident Services Manager. This is an exciting opportunity to work with a leading Build to Rent industry business in Birmingham.
About the Role:
The successful candidate will be responsible for managing the site team, ensuring that residents receive an exceptional service, and the building is maintained and managed efficiently to the company standard. This role will report to the Community Manager and will be a pivotal member of the site team.
Key Responsibilities:
- Support the General Manager in the day-to-day management of the operations of the site
- Manage the site team, including managing working rotas
- Deliver exceptional customer service to all residents
- Manage resident engagement and help with strategies to boost resident satisfaction
- Work with the lettings function of the business to help maintain high-occupancy
Requirements:
- Demonstrable experience of working in a customer-facing role, preferably in hospitality, property, or customer service
- Awareness of Health and Safety requirements on-site and a demonstrable ability to implement Health and Safety on-site
- Continually strives to improve knowledge, skills, and abilities to produce the best results
- A flexible approach, dedication to working well in a team
- Positive attitude and ability to go above and beyond for residents with little supervision
- Proficient with common software, such as Microsoft and Windows
- Excellent communication skills, including written and verbal English and numeracy
- Experience with events is desirable
What We Offer:
Cobalt Recruitment is committed to providing a supportive and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
