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Customer Service Representative

2 months ago

York, York City, United Kingdom Aimbridge Hospitality Full time

**About Us**

Aimbridge Hospitality EMEA is a leading hospitality company that oversees a portfolio of over 1,600 hotels and resorts worldwide. We partner with prominent brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels, to deliver exceptional guest experiences.

**What We Offer**

  • **Competitive Compensation**: Enjoy a comprehensive compensation package that includes hotel discounts, staff meal benefits, and flexible working opportunities.
  • **Employee Assistance Program**: Access 24/7 support for your personal and professional well-being.
  • **Career Development**: Take advantage of career breaks, volunteer days, and opportunities for growth and advancement.
  • **Hotel Discounts**: Enjoy up to 50% discount on food, beverage, and spa services across our portfolio.
  • **Wagestream**: Stream up to 40% of your pay as you earn it and set automatic savings to support your financial well-being.

**Job Summary**

As a Receptionist at Aimbridge Hospitality, you will be the first and last point of contact for our guests, ensuring a seamless check-in and check-out experience. You will work closely with the Front Office Manager to address guest feedback and concerns, and strive to maximize room occupancy through effective up-selling techniques.

**Responsibilities**

  • Provide exceptional guest service and ensure a smooth check-in and check-out process.
  • Communicate effectively with guests, colleagues, and management to resolve issues and address concerns.
  • Maximize room occupancy through effective up-selling techniques and promote hotel services and facilities.
  • Comply with hotel security, fire regulations, and all health and safety legislation.

**Requirements**

To succeed in this role, you will possess excellent communication skills, a passion for delivering exceptional guest experiences, and the ability to work effectively in a fast-paced environment. You will be confident in using computer systems and willing to learn new skills to manage guest expectations.