Client Relations Specialist

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Position: Client Relations Specialist

Location: Contact Centre Loughton

Hours: 40 hours per week, Monday to Friday, 8am-5pm or 9am-6pm

Compensation: OTE up to £28,000, with uncapped earning potential

Benefits: 25 days of annual leave plus bank holidays, life insurance, pension plan, wellness support, employee discounts for servicing and popular retailers, along with a purchase discount scheme.

Incentives: Bonus schemes based on customer satisfaction and team performance.

About Us:

Marshall Motor Group stands as one of the largest automotive dealer networks in the UK, representing 23 of the most renowned car, van, truck, and motorcycle manufacturers across 141 dealerships in 34 counties.

We are dedicated to our employees just as much as we are to our customers. As part of the Constellation Automotive Group, which encompasses webuyanycar, cinch, and BCA, we offer substantial opportunities for career development.

Role Overview:

We are looking for a Client Relations Specialist to join our Contact Centre in Loughton. In this role, you will play a crucial part in delivering exceptional service to our customers and enhancing their experience with our brand. You will be the initial point of contact for our Aftersales customers, managing incoming calls and scheduling their vehicles for servicing and MOT. Additionally, you will make outbound calls, proactively engaging with customers from our dealership's database.

There is potential to earn extra bonuses by recommending appropriate products to customers and ensuring a remarkable customer journey, which encourages repeat business.

Candidate Profile:

The ideal candidate will possess prior experience in customer service, whether in a face-to-face or telephone environment, and thrive in a fast-paced, target-driven setting. We prioritize attitude over experience, so while automotive knowledge is advantageous, it is not a prerequisite.

Key Attributes:

  • Strong influencing skills with the ability to convert inquiries into bookings.
  • Exceptional customer service skills to enhance customer retention.
  • Excellent listening abilities to comprehend customer needs.
  • Attention to detail when navigating multiple systems.
  • A willingness to learn and expand product knowledge.
  • Professional demeanor with a commitment to following processes and procedures.
  • Technologically adept, comfortable using database systems.

Training and Development:

We value the growth of our employees and are committed to investing in your career. This role offers a fantastic opportunity to join Marshall Motor Group and advance into a customer-facing dealership position.

Training will be conducted in our dealership on a one-on-one basis, with ongoing mentoring support throughout your initial month. You will gain comprehensive insight into the customer's Aftersales journey, highlighting the significance of this role within our organization.

Join Us:

If you believe you fit this profile, we encourage you to submit your application for this exciting opportunity.

We are committed to employing the most qualified individuals and providing equal opportunities for advancement, including promotions and training, without discrimination based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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