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Facilities Management Lead

2 months ago


Canterbury, Kent, United Kingdom T&CC Full time

Town and Country is seeking a seasoned professional to oversee the cleaning operations across multiple sites in the Medway area. As an Area Cleaning Operations Manager, you will be responsible for leading a team of supervisors, cleaners, and mobile support teams to ensure consistently high cleaning standards are maintained across the portfolio.

Key Responsibilities:

  • Client Liaison: Develop and maintain strong relationships with clients to ensure cleaning works and deep cleans are delivered around their needs and use of each site.
  • Team Management: Recruit, induct, train, and manage the cleaning team, including processing of all paperwork and documentation.
  • Performance Management: Oversee day-to-day performance across the team, including holiday and sickness cover, and ensure all Key Performance Indicators (KPIs) are met through regular auditing and customer feedback.
  • Budget Management: Deliver and report on budgeted cleaning hours and allocation of works, with a hands-on approach if required.
  • Health and Safety: Ensure compliance with Health and Safety and Safeguarding regulations at all times, and carry out regular audits to identify trends and implement corrective action.
  • Quality Assurance: Maintain high standards of quality and professionalism, with strong client-facing skills and confident presenting to key management and operatives.

Requirements:

  • Proven experience in a managerial role, with a track record of delivering high standards in a service industry, preferably in cleaning or facilities management.
  • Strong motivational and communication skills, with the ability to work dynamically in a busy environment.
  • A full UK driving license is required.

Company Overview:

Town and Country is a leading provider of cleaning services, committed to delivering high-quality solutions to our clients. We are seeking a dedicated and experienced professional to join our team as an Area Cleaning Operations Manager.