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Customer Experience Specialist

2 months ago

London, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

Job Overview

Alchemy Global Talent Solutions is seeking a skilled Reservations Coordinator to ensure seamless booking experiences for our clients. The ideal candidate will work closely with clients from around the world to establish hospitality needs for their overseas visitors.

Key Responsibilities

  • Handle customer inquiries, bookings, and cancellations with accuracy and efficiency.
  • Utilize reservation systems for processing and record-keeping.
  • Provide prompt and excellent customer service.
  • Address customer concerns and special requests to enhance their experience.
  • Liaise with departments for smooth communication and customer coordination.

Requirements

  • Previous reservations or hospitality experience preferred.
  • Strong organizational and communication skills.
  • Proficient in reservation systems and basic computer packages.
  • This is an on-site role with the opportunity to work hybrid after probation period.