Customer Service and Sales Supervisor

1 week ago

London, Greater London, United Kingdom Pepe Jeans (Retail) Full time
About Us

At Pepe Jeans (Retail), we're committed to creating a work environment that's as vibrant and dynamic as our brand. We're a global fashion company with a passion for delivering exceptional customer experiences. Our team is the backbone of our success, and we're always on the lookout for talented individuals who share our values.

What We Offer

We're proud to offer a range of benefits that enhance your professional and personal life. Here are just a few:

  • Uniform and Discounts: Enjoy a stylish and professional uniform, and take advantage of staff discounts across all our brands in Europe.
  • Commissions and Career Growth: Our monthly commission system rewards your sales performance, and we offer significant opportunities for career progression and personal growth within the company.
  • Perkbox and Life Assurance: Gain access to Perkbox, an exclusive platform offering various perks and discounts, and enjoy life assurance for added peace of mind.
  • Team Building and Engagement: We prioritize team building and engagement, offering cost-effective commuting options, free courses on a variety of topics, and exclusive invitations to events in collaboration with our brand partners.
Job Summary

We're seeking a highly motivated and customer-focused Supervisor to join our Carnaby Street team. As a Supervisor, you'll be responsible for achieving store objectives through effective sales skills and customer service, while promoting the brand image.

Key Responsibilities

As a Supervisor, you'll be responsible for:

  • Customer Service: Resolve customer inquiries and exceed expectations in the store, serve multiple clients using standard procedures, manage transactions at the cash register with precision and efficiency, and demonstrate an updated and complete knowledge of our products.
  • Sales: Reach personal and store sales goals, taking into account the store's KPIs.
  • Store Image: Maintain the store according to our company image, keep the stock room and accessories room organized, minimize stock loss, and replenish stock in a timely manner.
  • Professional Behavior: Comply with our dress code, participate and contribute in informative and staff meetings, develop and maintain good working relationships with all colleagues, advise and help train other staff members, observe and work within health and safety guidelines, and be a good ambassador for the brand.
  • Store Management: Open and close the store when necessary, and manage administrative tasks.
Requirements

To be successful in this role, you'll need:

  • Experience: A minimum of 2 years' experience in the retail sector.
  • Training: Completion of a training cycle.
  • Language: Proficiency in English, level C1.
What We're Looking For

We're seeking a Supervisor who is:

  • Adaptable and Flexible: Able to adapt to changing situations and priorities.
  • Results Driven: Focused on achieving sales targets and exceeding customer expectations.
  • Negotiation and Influence: Skilled in negotiation and able to influence others to achieve results.
  • Analytical Thinking: Able to analyze data and make informed decisions.
  • Team Leadership: A natural leader who can motivate and inspire others.

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