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Customer Service Representative
2 months ago
As a Customer Service Advisor, you will be responsible for actively participating to achieve monthly average order value targets. This will involve upselling and cross-selling, as well as conducting gap analysis using individual skills with customer sales training.
You will also be responsible for building and maintaining effective communications and good working relationships with all internal and external Sales Teams.
Additionally, you will use listening skills when speaking with our customers to understand their business needs and exceed expectations.
You will develop and maintain skills by resolving customer queries, requests for product information efficiently. You will ensure appropriate follow-up is completed via the telephone and inbox.
You will take responsibility for self-development and receive inbound sales orders and enquires from our customers, ensuring accuracy and exceptional service to the customer.
You will make daily calls in accordance with your self-generated call diary to generate repeat orders, ensuring all orders are captured and opportunities are taken to maximise sales.
You will actively contribute to individual and team target as set out in the annual bonus scheme.
RequirementsWe are looking for a candidate with a full driving licence (preferred but not essential) and flexible working hours.
You will need to have strong English and good verbal and written communication skills.
You will be proactive in supporting sales, in growing Customer Portfolio.
You will have excellent listening skills and the ability to understand customer needs.
You will be able to work individually and as a Team Member, building relationships.
You will be interested in progression within 2 years.
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