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Customer Success Associate

2 months ago

Skipton, North Yorkshire, United Kingdom Rotherwood Full time
Customer Success Associate

We're seeking a dynamic individual to join Rotherwood as a Customer Success Associate based near Skipton.

Key Responsibilities:
  • Build Strong Customer Relationships: Proactively outreach to customers to enhance their customer journey.
  • Deliver Engaging Presentations: Deliver professional and engaging customer-facing presentations via online meetings for all CPOMS/Raptor products.
  • Identify and Retain Customers: Identify at-risk customers and collaborate on retention strategies with sales and product teams.
  • Facilitate Smooth Onboarding: Facilitate smooth onboarding and provide ongoing trusted customer relationships to maximize value.
  • Manage Escalations: Efficiently manage and resolve escalations by identifying root causes, coordinating with relevant teams, and ensuring timely and effective solutions.
  • Strategic Customer Interaction: Strategic customer interaction utilising Calls to Action and adopting processes to improve product usability and customer satisfaction.
Requirements:
  • Education: Grade C (or equivalent) or above in Maths and English is essential.
  • Skills and Qualifications: Highly motivated individual seeking to establish and grow their career in Customer Success. Excellent verbal and written communication, presentation, and problem-solving skills. High degree of professionalism.