Quality Assurance Associate
1 month ago
We're seeking a highly organized and detail-oriented individual to join our Operational Customer Communications Team as a Quality Assurance Associate. As a key member of the team, you will be responsible for owning the Customer Communications QA Framework and conducting quality assurance for operational mailings.
Key Responsibilities
- Creating and maintaining a review framework for Operational Communication guides and process maps
- Sharing feedback and departmental actions with relevant teams and stakeholders
- Keeping records of training material required for new starters
- Owning and maintaining the Customer Communications database
- Supporting the leader to drive improvements throughout the Society's end-to-end customer journeys
Requirements
- Organized, thorough, and confident with numbers, technology, and detailed processes
- Adaptability and ability to manage and promote change in areas impacting customer journey
About Skipton
Skipton is a mutual organization that values work-life balance and supports hybrid and flexible working. We offer a range of benefits, including an annual discretionary bonus scheme, 25 days standard annual leave, and a commitment to training and development. If you're looking for a challenging and rewarding role in a dynamic team, we encourage you to apply.
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