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Sales Training Manager

2 months ago

London, Greater London, United Kingdom Lutron Electronics Co., Inc Full time
Job Summary

We are seeking a highly skilled and experienced Sales Training Manager to join our team at Lutron Electronics Co., Inc. As a key member of our sales organization, you will play a critical role in driving the growth of our residential business by leading a team of Inside Sales Representatives.

Key Responsibilities
  • Team Leadership & Development:
    • Lead, mentor, and develop a team of Inside Sales Representatives to achieve their sales goals.
    • Provide ongoing coaching and support to ensure team members are effectively managing customer relationships, resolving issues, and closing sales.
    • Monitor performance metrics and provide regular feedback to drive continuous improvement.
  • Customer Interaction & Support:
    • Serve as the main point of contact for selected residential dealers, guiding your team in providing outstanding sales support.
    • Oversee the onboarding of new accounts and the training of existing small accounts, ensuring they are equipped with proven selling approaches and tools.
    • Assist your team in qualifying incoming project leads and resolving customer inquiries in a timely manner.
    • Develop new sales opportunities using outbound cold emails, cold calls, and lead follow-ups.
    • Communicate with customers to understand their needs and requirements and identify sales opportunities.
    • Utilize our systems, such as Salesforce and NICE inContact, to manage cases and customer inquiries, maintaining and improving the data quality of prospects on Salesforce.
  • Process & System Management:
    • Utilize and guide your team in using systems such as Salesforce for managing cases and customer inquiries efficiently.
    • Continuously seek ways to streamline processes and improve the customer experience through creative and outside-the-box thinking.
  • Sales Coordination:
    • Collaborate closely with the broader Sales team to ensure a coordinated approach to customer selling.
    • Work with Sales leadership to identify opportunities for growth within small or underperforming accounts.
Requirements
  • Previous experience in inside sales, sales support, or customer service, preferably within the residential market.
  • Strong leadership and team management skills.
  • Excellent communication and relationship-building abilities.
  • Technical proficiency with CRM systems (Salesforce) and customer interaction platforms (NICE inContact).
  • Bachelor's degree in Business, Marketing, or a related field is required.

Lutron Electronics Co., Inc. is a design-driven technology company with a history of industry-disrupting innovation. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.