Warehouse Operations Leader

4 weeks ago

Northampton, Northamptonshire, United Kingdom Wincanton Full time

Overview of the Role:

The individual in this position will oversee the operational shifts, managing two warehouse facilities across all schedules to meet key performance indicators while prioritizing safety. The aim is to ensure that all warehouse activities are conducted efficiently, effectively, and create a positive work environment. Collaboration with Health & Safety, Inventory Management, Facilities, Human Resources, and Finance is essential.

Key Responsibilities:

Provide leadership, mentorship, and guidance to both management and staff across all warehouse functions, emphasizing safety as a core value. Guarantee that all orders are accurately picked, properly packed, and dispatched punctually, adhering to the highest standards of service. Ensure adherence to established procedures in all areas of responsibility. Achieve sales and profit objectives while maintaining operational standards in line with corporate policies and procedures. Actively identify opportunities for enhancing business performance through thorough evaluations of existing processes and procedures. Drive operational changes to further enhance site profitability and performance.
• Monitor staffing and recruitment efforts, utilizing both agency and full-time hiring to maintain necessary headcounts.
• Ensure the effective operation of the material handling equipment fleet and address any maintenance concerns promptly. Manage P&L responsibilities and provide reports to senior management. Support, guide, and manage the performance of the management team. Maintain strong external relationships with contractors and visitors, ensuring that operational and customer service standards are upheld. Oversee the full 24-hour operation, with a requirement to visit all shifts monthly to address performance or personnel issues. Provide KPI and SLA reports to the senior management team as needed, offering insights and recommendations for enhancements. Lead the management team in developing succession plans for all relevant positions. Foster an engaging workplace culture, ensuring that the commitment to employee well-being is fully integrated.
• Manage absence, sickness, holidays, conduct, and performance in accordance with established policies and procedures. Inspire the team to surpass customer contractual KPIs and site-specific KPIs. Administer team-related functions within all relevant human resources systems. Perform any additional management duties as required by the organization.

Required Experience, Skills, and Attributes:

Essential:

Proven experience in leading a warehouse management team. Experience in managing P&L. Flexibility to work across a 7-day schedule.
• Ability to influence and collaborate with senior management. A proactive and enthusiastic approach to work. Strong organizational skills, capable of making time-sensitive decisions and planning ahead. Ability to motivate a diverse workforce and enhance engagement. Commitment to continuous improvement in various work environments. Effective listening skills, with the ability to adapt communication styles to engage stakeholders. Eagerness to support team members in their professional development and promote a culture of learning.

Desirable:

Experience in Continuous Improvement methodologies. Coaching and mentoring skills. Project management experience. Background in third-party logistics (3PL).

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