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Logistics Coordinator

3 months ago

Lisburn, United Kingdom McCulla Ireland Limited Full time
Position Overview

With over five decades of expertise in the logistics sector, McCulla Ireland Limited stands as a premier provider of temperature-controlled and ambient logistics solutions across Ireland, the UK, and Europe.

Our operational hubs span Northern Ireland and Ireland, with ambitions for further growth. Our workforce exceeds 300 dedicated professionals across Transport, Warehousing, Customs, and Green Bioenergy Operations. We boast a modern fleet of over 120 vehicles and 200 trailers, committed to delivering just-in-time services while prioritizing environmental sustainability, setting us apart in the industry.

We are seeking a Logistics Coordinator to become part of our team. This role presents an excellent opportunity for individuals aspiring to build a career in Transport and Logistics.

Candidate Profile:

The ideal candidate will be a professional individual who is exceptionally organized, customer-oriented, and possesses a keen eye for detail. Strong administrative capabilities are essential, along with a genuine interest or background in the transport and logistics sector.

Key Responsibilities:

  • Managing and documenting all daily customer service interactions and inquiries received via phone and email, ensuring they are resolved effectively.
  • Maintaining clear communication and proactively reporting any operational challenges affecting customer shipments to the appropriate teams, tracking issues through to resolution.
  • Addressing customer complaints and ensuring they are resolved satisfactorily.
  • Engaging in customer projects as required.
  • Overseeing any driver or delivery challenges that may arise during shifts, along with general administrative tasks to support the Transport/Warehouse department, ensuring all necessary documentation is processed accurately.
  • Performing additional administrative duties to facilitate the smooth operation of the transport office on a daily basis.

Essential Qualifications:

  • Experience in a fast-paced administrative role with customer interaction.
  • Strong organizational and administrative skills.
  • Ability to interact tactfully with a diverse range of individuals.
  • Customer-focused with a compassionate approach.
  • A proactive, positive attitude and adaptable mindset.
  • Commitment to delivering high-quality work.
  • Dependable and diligent.
  • Proficient in IT systems, particularly with a solid understanding of Microsoft applications.

Employment Terms:

  • Part-Time Position
  • Monday to Friday, 4:00 PM - 9:00 PM
  • Salary Range: £24,000 - £28,000 pro rata
  • Opportunities for training and professional development
  • Enhanced annual leave benefits
  • Matched pension contributions from both employee and employer
  • Life and death in service insurance
  • Additional company benefits

Skills Required:

Relationship Management, Interpersonal Skills

About McCulla Ireland Limited:

With a legacy of over 50 years, McCulla Ireland Limited is a leading provider of temperature-controlled and ambient logistics and storage solutions. Established in 1969, we are a second-generation family-owned enterprise that has demonstrated resilience, adaptability, and innovation throughout our history. Our strategically located facilities enable us to lead the market in groupage services from the UK to Ireland.

Over the years, we have significantly diversified from our original focus on standard refrigerated transport to a fully integrated cold supply chain, offering cold storage and tailored logistics solutions for clients of all sizes. Our services encompass product collection, storage, order picking, and delivery across the UK, Ireland, and continental Europe.

Company Culture:

At McCulla Ireland Limited, we embody our company motto: Be More. Deliver More. Expect More. We recognize that each client is unique, and we strive to provide flexible, customized solutions to meet the diverse needs of our customers, ranging from independent restaurants and retailers to major retail chains and international manufacturers. Our business philosophy centers on alleviating our customers' challenges and becoming an integral part of their operations.

We are deeply committed to our employees from the moment they join our team, fostering an environment that accommodates the varied needs of our workforce, thereby creating a positive workplace atmosphere.