Service Delivery Manager

1 month ago


Newbury, West Berkshire, United Kingdom Sopra Steria Ltd Full time
Job Title: Service Delivery Manager

We are seeking a highly skilled Service Delivery Manager to join our team at Sopra Steria Ltd. As a key member of our service management team, you will be responsible for delivering high-quality services to our clients, ensuring that our services meet the required standards and expectations.

Key Responsibilities:

  • Ensure that all services are delivered in accordance with agreed scope, timescales, financial measures, quality measures, standards, service levels, and contractual arrangements.
  • Manage teams effectively, deliver to the required quality, and be perceived by the client as offering added value by embracing a proactive and innovative approach to continuous service improvement.
  • Drive continual proactive improvement and innovation for service delivery, focusing on improving productivity, performance, and client satisfaction, reducing cost to deliver and risk.
  • Ensure effective security controls and compliance, aligned to contract and Sopra Steria requirements.
  • Work with and champion agreed delivery methods and tools, including latest industry standard methodologies, such as ITIL or ISO/IEC20000, and Sopra Steria's Service Management process framework.

Requirements:

  • Professional SM qualification such as ITIL4 (foundation).
  • Knowledge of Agile ways of working.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Flexible working arrangements.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Service Delivery Manager looking for a new challenge, please submit your application.



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