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Service Delivery Manager
2 months ago
We are seeking a highly skilled Service Manager to join our team at Sopra Steria Ltd. As a Service Manager, you will be responsible for delivering medium-scale services or taking ownership of part of a large service, including Monitoring and Event Management, and other ITSM processes.
This is a critical role that requires a strong understanding of service management principles and practices. You will work closely with our senior service manager to ensure that services are delivered to client and Sopra Steria cost, risk, quality, and service performance targets.
Key Responsibilities:- Assure new/transitioning services and projects/changes to services are fit for purpose and set up for successful service delivery with minimal impact to existing services.
- Ensure appropriate service delivery performance indicators are implemented to monitor and measure the service delivery against contract/SLA/important metrics and expectations.
- Understand the client contract and ensure all in-scope services are delivered in accordance with agreed scope to meet the client's contractual and Sopra Steria's requirements.
- Manage teams effectively, deliver to the required quality, and be perceived by the client as offering added value by embracing a proactive and innovative approach to continuous service improvement.
- Drive continual proactive improvement and innovation for service delivery, focusing on improving productivity, performance, and client satisfaction, reducing cost to deliver and risk.
- Mitigate risk for the service; actively identify areas of risk, including financial impact; ensure robust management and mitigation of risk levels; report risks in a timely, open, and appropriate manner.
- Professional SM qualification such as ITIL4 (foundation).
- Knowledge of Agile ways of working.
- Strong understanding of service management principles and practices.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- £5400 Car Allowance.
- 25 days annual leave with the option to buy extra days.
- Private Medical Insurance.
- Life Assurance.
- Pension.
- 3% (of basic salary) flexible benefits fund.
We support different ways of working and can offer a range of flexible working arrangements. If you are mission-focused and looking for an opportunity to make an impact and drive the success of one of our key accounts, read on.
