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Aftersales Service Coordinator
2 months ago
We are seeking a highly motivated and organized individual to join our team as an Aftersales Administrator. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support.
Key Responsibilities- Deliver outstanding customer service and resolve customer queries in a timely and professional manner.
- Provide administrative support to the aftersales team, including data entry, filing, and record-keeping.
- Assist with the maintenance of accurate and up-to-date records and databases.
- Develop and maintain a thorough knowledge of our products and services to provide expert advice to customers.
- Work collaboratively with the sales and service teams to ensure seamless customer experiences.
- Contribute to the continuous improvement of our processes and procedures to ensure efficiency and effectiveness.
- A positive and proactive attitude with a strong focus on customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong organizational and administrative skills, with the ability to prioritize tasks and manage multiple projects.
- A keen eye for detail and accuracy, with the ability to maintain high standards of quality and precision.
- A passion for delivering exceptional customer service and a commitment to exceeding customer expectations.
