Quality Assurance Manager
2 days ago
Location: Covering our services in the South East and South West of Wales.
Salary: Competitive
Working Pattern: 37.5 hours per week – Remote Working
Job OverviewWe are seeking a highly skilled and experienced Quality Assurance and Improvement Specialist to drive quality assurance and improvement within our Adult Social Care services across Wales. The successful candidate will play a pivotal role in ensuring compliance with regulatory frameworks, overseeing risk management, and all aspects of governance. They will also act as a key liaison with regulatory bodies such as CIW (Care Inspectorate Wales), ensuring that the service operates to the highest standards.
Key Responsibilities:- Conduct regular audits and evaluations of our services to ensure adherence to high standards of care.
- Identify areas for improvement and work with operational teams to create and implement action plans.
- Provide guidance and advice on the continuous improvement of service delivery.
- Lead the development, implementation, and monitoring of the Quality Assurance framework.
- Ensure compliance with CIW regulatory standards, staying updated on relevant changes in legislation and best practices.
- Act as the point of contact for CIW inspectors, managing inspections and audits.
- Lead on the preparation and presentation of reports for external regulatory inspections and internal governance.
- Develop and maintain effective risk management strategies, ensuring all risks are identified, assessed, and mitigated.
- Manage governance processes including incident reporting, safeguarding, and quality improvement action plans.
- Ensure services meet health and safety regulations and other statutory requirements.
- Lead investigations into serious incidents, complaints, or safeguarding issues and oversee corrective actions.
- Work collaboratively with senior management, external regulators, and other stakeholders to ensure quality standards are maintained and improved.
- Provide leadership, advice, and support to internal teams in matters related to quality assurance, governance, and compliance.
- Maintain strong professional relationships with key stakeholders, including CIW, local authorities, and the people we support.
- Regularly report to the senior leadership team on quality performance, risks, and regulatory compliance.
- Lead on internal audits and present findings to senior management, identifying opportunities for service improvement.
- A deep understanding of quality assurance, regulatory compliance, and governance.
- Demonstrable experience in working with regulatory bodies such as CIW or CQC.
- Proven track record in leading audits and quality assurance processes in a care environment.
- A relevant professional qualification in health and social care or a related field (e.g., NVQ Level 5 in Leadership and Management for Health and Social Care).
- Excellent knowledge of CIW regulatory frameworks and inspection processes.
- Strong leadership and decision-making skills with the ability to influence and engage stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to handle complex issues relating to governance and compliance.
- Credible and professional, with excellent communication and interpersonal skills.
- Ability to work under pressure, manage multiple priorities, and deliver results to deadlines.
- Commitment to promoting high standards of care, safeguarding, and continuous improvement.
- Prior experience as a CIW inspector or auditor.
- Membership of relevant professional bodies (e.g., Social Care Wales).
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