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Quality Assurance Manager

2 months ago

Cardiff, Cardiff, United Kingdom Solicitors Regulation Authority Full time
About the Role

We are seeking a highly skilled Quality Assurance Manager to join our team at the Solicitors Regulation Authority. As a Quality Assurance Manager, you will play a critical role in ensuring the quality and integrity of our regulatory activities.

Key Responsibilities
  • Conduct case reviews and analysis to identify trends and themes
  • Develop and implement quality assurance processes and procedures
  • Collaborate with senior stakeholders to build understanding of requirements
  • Lead on identifying areas of efficiency and improvement
  • Develop recommendations for operational teams
Requirements
  • Practical experience of complex case analysis in the legal or regulatory environment
  • Track record of delivering solutions and taking accountability for complex issues
  • Experience of continuous improvement and quality assurance
  • Strong communication skills with the ability to draft clear and concise reports and documents
  • Able to work proactively and collaboratively with peers and stakeholders
What We Offer

We offer a competitive salary, a generous flexible benefits package, and the opportunity to develop your career within a professional organisation. We are committed to the health and wellbeing of staff and provide a supportive and inclusive working environment.