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Room Reservations Coordinator

2 months ago

London, Greater London, United Kingdom Sea Containers London Full time
Room Reservations Agent

Sea Containers London, a lifestyle hotel on London's South Bank, is seeking a skilled and detail-oriented Room Reservations Agent to join our team. As a key member of our reservations team, you will be responsible for handling incoming reservation inquiries, managing guest bookings, and providing exceptional customer service.

Key Responsibilities:
  • Reservation Management: Handle incoming reservation inquiries via phone, email, and online booking systems with efficiency and professionalism.
  • Guest Booking Management: Accurately input and manage guest bookings in our property management systems.
  • Customer Service: Provide detailed information about room rates, packages, and promotions to potential guests.
  • Upselling and Cross-Selling: Upsell additional services and amenities to enhance guest experiences at both hotels.
  • Team Collaboration: Liaise with other departments to ensure seamless guest experiences from booking to check-out.
  • Product Knowledge: Maintain a thorough knowledge of hotel facilities, services, and local attractions for both locations.
  • Problem-Solving: Resolve guest issues and concerns with a positive and solutions-oriented approach.
  • Administrative Tasks: Assist in maintaining and updating reservation records and databases.
  • Compliance: Adhere to company policies and procedures, ensuring compliance with all health and safety regulations.
What We Offer:
  • Competitive Salary: £25,822 + service charge
  • Benefits Package: A wide range of benefits, including guest experience, complimentary nights, employee discounts, and more.
  • Professional Development: Bespoke training programmes to help you grow in your career.
  • Work-Life Balance: Free meals on duty and incentives such as Ride-to-Work and season ticket loan.
  • Recognition and Rewards: Quarterly employee award ceremony and company staff parties.
  • Employee Assistance Programme: Support and resources to help you manage work and personal life.