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Contact Centre Advisor
2 months ago
Job Summary: We are seeking a highly skilled Customer Service Advisor to provide exceptional customer service and support to our residents and customers.
About the Role: As a Customer Service Advisor, you will be the first point of contact for our customers, providing advice and information on housing options and resolving enquiries in a timely and professional manner.
Key Responsibilities:
- Provide exceptional customer service and support to our residents and customers
- Resolve enquiries and provide advice on housing options
- Use software systems such as Microsoft tools to manage customer interactions
- Evolve and adapt to business demand and customer trends
- Drive improvement in customer service and contact methods
Requirements:
- Self-starter with excellent communication and problem-solving skills
- Ability to work in a fast-paced contact centre environment
- Confident user of software systems such as Microsoft tools
- Willingness to evolve and adapt to business demand and customer trends
About Us: JOB SWITCH LTD is a dynamic and innovative company that is committed to providing exceptional customer service and support to our residents and customers.