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Contact Centre Advisor

2 months ago


Eastbourne, East Sussex, United Kingdom JOB SWITCH LTD Full time

Job Summary: We are seeking a highly skilled Customer Service Advisor to provide exceptional customer service and support to our residents and customers.

About the Role: As a Customer Service Advisor, you will be the first point of contact for our customers, providing advice and information on housing options and resolving enquiries in a timely and professional manner.

Key Responsibilities:

  • Provide exceptional customer service and support to our residents and customers
  • Resolve enquiries and provide advice on housing options
  • Use software systems such as Microsoft tools to manage customer interactions
  • Evolve and adapt to business demand and customer trends
  • Drive improvement in customer service and contact methods

Requirements:

  • Self-starter with excellent communication and problem-solving skills
  • Ability to work in a fast-paced contact centre environment
  • Confident user of software systems such as Microsoft tools
  • Willingness to evolve and adapt to business demand and customer trends

About Us: JOB SWITCH LTD is a dynamic and innovative company that is committed to providing exceptional customer service and support to our residents and customers.