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Capacity and Availability Specialist

2 months ago


Longford, Telford and Wrekin, United Kingdom British Airways Full time

Are you ready to take on a significant role in one of the leading air cargo logistics companies in the world?

At British Airways, we are dedicated to the art of logistics, facilitating the movement of everything from essential medicines to exotic wildlife, precious metals, and fresh produce. Whatever the requirement, wherever it is needed, British Airways is committed to delivering the essentials.

As a prominent brand within the International Airlines Group, you will collaborate with globally recognized names such as Aer Lingus, Iberia, Level, and Vueling.

We strive to create an exceptional workplace for our employees, who are driven, inquisitive, cooperative, and take immense pride in their contributions.

Position Overview:

Capacity and Availability Specialist

Role Summary

Guarantees that IT assets and services are both accessible and dependable for users and the organization. Responsible for planning, monitoring, and restoring the availability of IT resources. Manages user expectations and defines/manages Service Level Agreements (SLAs). Ensures that IT resources (including infrastructure, data, and applications) are adequate to meet current and future business needs. Works closely with the Business Partner and Enterprise Architecture teams to understand and prepare for significant future IT demand.

Relationship Management

Develops and maintains sustainable and respectful relationships with stakeholders, cross-IT teams, and external partners.

Governance Responsibilities

Participates as a member or invitee in key teams and boards, including the IAG Cargo Infrastructure team within Service Operations and Infrastructure and the IAG Cargo CDIO Team.

Key Responsibilities:

Lead and manage the approach to demand and capacity planning within British Airways IT. Design and implement processes that ensure control while facilitating efficient delivery of IT assets and services. Review and consolidate demand forecasts to provide insights into risks and mitigation strategies for successful delivery. Create, manage, and deliver timely, effective, and insightful reporting that adds value. Actively seek and shape requirements from multiple senior stakeholders, providing user-friendly, value-added reports. Handle ad-hoc data requests from senior stakeholders as needed. Maintain a strong awareness of IT best practices and trends, identifying opportunities for innovation and business transformation.

Travel Requirements:

This role may involve travel and working from various locations. Willingness and ability to travel for meetings, workshops, and related activities are essential.

Qualifications and Skills:

In-depth knowledge of IT service and asset availability and capacity planning. Excellent communication and presentation abilities. Proven ability to manage multiple concurrent initiatives with exceptional time management and prioritization skills. Collaborative approach, resulting in recognition as a valued partner by colleagues, customers, and senior stakeholders. Experience in engaging and managing third-party suppliers. Strong influencing capabilities. Proficiency in written and spoken English.

Professional Experience:

Experience in a global organization with a proven ability to influence senior stakeholders effectively. Demonstrated success in a multi-vendor environment across different regions. Proven capability to define Service Level Agreements aligned with business needs. Ability to produce accurate and insightful reporting and metrics regarding current availability and capacity, as well as future projections. Experience in designing and implementing SLAs, OLAs, and KPIs. Proven experience in analyzing data to foster data-driven discussions. Experience operating across various countries and cultures is desirable but not mandatory.

What We Offer:

At British Airways, you will contribute to connecting people and nations while joining a diverse and inclusive organization that is shaping the future of aviation.

Employees at British Airways:

Enjoy competitive rewards aligned with local market standards and roles. Gain access to excellent staff travel benefits, including unlimited basic and premium standby tickets on British Airways and partner airlines, along with discounted airfares for friends and family. Collaborate with diverse colleagues in a workplace that genuinely values inclusion and diversity. Are recognized for their ideas and contributions. Have opportunities for personal development and career advancement. Can engage in community support initiatives both globally and locally. Work in an environment where safety and well-being are prioritized.

Commitment to Equity, Diversity, and Inclusion:

Our recruitment processes actively support our equity, diversity, and inclusion goals.

All candidates are evaluated solely based on their qualifications for the role, treated fairly and consistently, and their individual needs are accommodated throughout the recruitment process.

Please inform us if you require any reasonable adjustments to participate in the recruitment process to help eliminate any potential barriers.