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Receptionist - Part Time Position
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Bolton, Bolton, United Kingdom Burnside Surgery Full timeJob SummaryWe are seeking a highly skilled and enthusiastic Part Time Receptionist to join our team at Burnside Surgery. As a Receptionist, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, managing appointments, and maintaining accurate records.Main ResponsibilitiesMaintain and monitor...
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Receptionist - Part Time
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Receptionist - Part Time
3 weeks ago
Bolton, Bolton, United Kingdom Burnside Surgery Full timeAbout the RoleWe are seeking a highly organized and communicative Receptionist to join our team at Burnside Surgery. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.Key ResponsibilitiesManage patient appointments, including scheduling and...
Receptionist - Part Time
2 months ago
About Burnside Surgery
Burnside Surgery is a well-established and respected General Practice in Bolton, serving a population of over 4700 patients. Our team is dedicated to providing high-quality healthcare services to our community.
Job Summary
We are seeking a highly skilled and enthusiastic Receptionist to join our friendly team. As a Receptionist, you will be the first point of contact for patients, providing a warm and welcoming experience. You will be responsible for managing the practice appointment system, processing requests, and maintaining accurate records.
Main Responsibilities
- Manage the practice appointment system, ensuring efficient scheduling and timely communication with patients and clinicians.
- Process personal, telephone, and electronic requests for appointments, prescriptions, and other services.
- Maintain accurate and up-to-date patient records, including demographic information and medical history.
- Provide excellent customer service, responding to patient inquiries and concerns in a professional and empathetic manner.
- Collaborate with clinical staff to ensure seamless communication and coordination of patient care.
- Perform administrative tasks, such as data entry, filing, and photocopying, as required.
- Contribute to the maintenance of a clean and organized reception area, including the waiting room and consultation rooms.
- Adhere to strict confidentiality protocols, handling sensitive information with discretion and respect.
Requirements
- GCSE level or equivalent education.
- Experience working with the general public, preferably in a healthcare setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, clinicians, and colleagues.
- Strong IT skills, including proficiency in Microsoft Office and Outlook.
- Effective time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
- Ability to work autonomously and as part of a team, with a flexible and cooperative attitude.
- High levels of integrity, loyalty, and sensitivity in dealing with patients and colleagues.
- Ability to work under pressure and maintain a calm and professional demeanor in challenging situations.
Desirable Qualifications
- GCSE Mathematics and English (C or above).
- Experience in administrative duties, preferably in a healthcare setting.
- Knowledge of SystmOne or similar practice management systems.
What We Offer
Burnside Surgery offers a competitive salary, comprehensive training, and opportunities for professional development. We are committed to providing a supportive and inclusive work environment, where you can grow and thrive in your career.
