Network Operations Specialist

3 weeks ago


London, Greater London, United Kingdom Cabinet Office Full time

Job Overview

The Prime Minister's Office plays a crucial role in enabling the Prime Minister to fulfill the Government's overarching objectives and effectively communicate policies to Parliament, the public, and international stakeholders. The diverse teams at No10 leverage expertise from various sectors to provide exceptional service while fostering a positive work environment.

Position Summary

We are seeking a Network Operations Engineer to join our dynamic and dedicated Service Delivery team within the UK Government. This role offers the opportunity to engage in diverse and evolving tasks in a supportive and inclusive atmosphere.

As part of this team, your insights will be valued, and you will have the opportunity to influence the future network architecture of No10's IT and Telecom services. You will receive relevant training and technical support from experienced colleagues.

This position reports to the Head of ICT Service Delivery, where you will collaborate with your team on the design, development, and maintenance of both internal and external network infrastructures and services.

Key Responsibilities:

  • Oversee and maintain network infrastructure components including switches, routers, firewalls, and load balancers.
  • Monitor network performance to ensure system capacity, availability, and reliability.
  • Address network incidents, perform failover operations, and manage fault resolutions, collaborating with third parties as necessary.
  • Implement best practices and procedures to maintain system security.
  • Design, procure, implement, and document both current and new solutions to enhance the resilience of the network environment.
  • Assist the Head of ICT Service Delivery in developing network strategies and delivering projects that meet business needs within specified timelines and budgets.

Daily Activities May Include:

  • Investigating and resolving service faults, implementing preventative measures, and advising on solutions.
  • Conducting network maintenance and system upgrades.
  • Ensuring network rooms are secure and properly utilized, collaborating with facilities management and security teams.
  • Supporting and administering firewalls.
  • Acting as the primary contact for network infrastructure support requests.
  • Managing the procurement and oversight of services and equipment.
  • Mentoring junior team members to enhance their skills.
  • Staying informed about new practices and technological innovations.
  • Proposing recommendations to improve system performance, security, and reliability.
  • Participating in the on-call support rota for the full team.
  • Engaging in various technical, commercial, and business activities as required.

Important Considerations:

As with many organizations, we must maintain our services around the clock, necessitating occasional out-of-hours work, which is primarily planned but may also be unplanned. Participation in an on-call rota is required, including evenings, weekends, and public holidays.

Occasional travel to remote sites may be necessary, including potential overnight stays based on business requirements.

Candidate Profile:

To be considered for this role, candidates must demonstrate the following essential experience and skills:

  • Proven technical expertise in server and network administration within medium to large enterprise environments.
  • Comprehensive knowledge of LAN/WAN/VLAN, TCP/IP, UDP, networking infrastructure, and firewalls.
  • Strong understanding of communication and routing protocols.
  • Experience in network design and installation.
  • Solid knowledge of industry best practices related to IT infrastructure and security.
  • Hands-on experience with network devices (routers, switches, firewalls, load balancers).
  • Firewall configuration and support, including traffic flow, dynamic routing, and log analysis.
  • Experience in troubleshooting network and hardware issues, conducting root cause analysis, and implementing resolutions.
  • Excellent written and verbal communication skills, capable of conveying complex technical concepts to non-technical stakeholders.
  • Strong problem-solving abilities with sound judgment for making risk-based decisions on high-profile and complex issues.
  • Relevant certifications such as CCNP or JNCIS-SP/JNCIP-SP or equivalent.

The following experience and skills are desirable:

  • Recognized higher education in an IT-related field.
  • Network Security qualifications.
  • Familiarity with legislation relevant to Government/Public Sector IT.
  • First-line support experience for Windows and Mac devices, iPhones, Microsoft Office 365, and printing services.

Additional Information:

A minimum of 60% of your working time should be spent at your principal workplace, although attending other locations for official business will also count towards this attendance requirement.

Licenses:

- Driving License

Qualifications:

CCNP or JNCIS-SP/JNCIP-SP certifications or equivalent.

Behaviors:

During the selection process, candidates will be assessed against the following behaviors:

  • Managing a Quality Service
  • Communicating and Influencing
  • Making Effective Decisions
  • Delivering at Pace

Technical Skills:

Candidates will be evaluated on their technical skills during the selection process, including network technical questions.

Benefits:

In addition to a competitive salary of £44,500, the Cabinet Office contributes £12,015 towards membership in the Civil Service Defined Benefit Pension scheme. Additional benefits include:

  • Tailored learning and development opportunities.
  • Flexible working options.
  • A culture that promotes inclusion and diversity.
  • An attractive pension scheme with significant employer contributions.
  • A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30 days.


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