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Operations Coordinator
2 months ago
We are seeking an experienced Operations Coordinator to join our team at Olivia Hughes Recruitment. As an Operations Coordinator, you will play a vital role in supporting the Head of Operations in executing the strategic plan to drive improvements and efficiency across all teams within the clinic.
Key Responsibilities:- Diary Management: Coordinate and manage diary capacity for healthcare professionals, ensuring maximum capacity and efficient use of resources.
- Communication: Liaise with healthcare providers and administrative teams to maintain smooth operations and high-quality patient care.
- Operational Procedures: Ensure that all operational procedures are followed to maintain clinic standards.
- Capacity Management: Monitor capacity levels and proactively manage scheduling to optimise clinic performance.
- Administrative Support: Assist with administrative tasks, ensuring the clinic runs efficiently and effectively.
- Point of Contact: Act as the primary point of contact for operational queries and provide support to the clinic management team.
- Technology Insights: Leverage technology insights to enhance the patient experience and continually drive improvements, working closely with the team managers.
- Team Collaboration: Collaborate effectively with all clinical and non-clinical teams to ensure a consistently excellent patient service experience at all times.
- Data Analysis: Analyse, prepare, provide and present accurate data regarding team performance and activities.
- Line Management: Oversee operations through line managers, providing guidance on service goals and direction.
- Training and Development: Work closely with team managers to ensure all support teams receive comprehensive training for effective role execution.
- Enquiries and Appointments: Handle incoming enquiries via telephone, email, or web as needed, and schedule appointments and provide relevant information when required.
- Confidentiality: Maintain strict patient confidentiality at all times.
- Procedure Updates: Stay updated on current procedures and clinic agreements.
- You will have experience in a similar operations/administrative role.
- Strong communication skills are an absolute must for this role as you will utilise them to build and develop relationships across the business.
- You will be naturally empathetic with a real passion for patient service.
- PC literate.
- £28-30,000 per annum
- 33 days annual leave (inc. 8 bank holidays)
- Buy/sell holiday scheme (after 2 years' service)
- Pension scheme
- Private healthcare
- Employee assistance programme (EAP scheme)
- Enhanced maternity leave (after 2 years' service)
- Company social events
