Patient Care Specialist

3 weeks ago


Cardiff, Cardiff, United Kingdom Optical Express Full time

Job Title – Patient Care Specialist

Location – Cardiff

Hours – Full time, 40 hours

Salary – £27,, & benefits, full training will be provided

At Optical Express, we are dedicated to providing exceptional patient support, outstanding clinical results, and continuous investment in our personnel and technology.

Our team at Optical Express collaborates effectively, consistently aiming for excellence. We foster a supportive environment, respect one another, and uphold a culture of care, trust, and integrity.

This culture also extends to our local communities through various charitable and environmental initiatives. We prioritize doing what is right for our patients, our colleagues, our communities, and our planet.

A career with Optical Express is fulfilling, enjoyable, and rewarding. As part of our team, you will benefit from:

A competitive salary with excellent bonus opportunities Modern, state-of-the-art working environments 29 days of annual leave Complimentary Laser Eye Surgery and Intraocular Lens Surgery Free eye examinations Discounts on prescription eyewear and sunglasses Generous discounts for friends and family Continuous training and development opportunities Pension scheme

As a Patient Care Specialist, your role is to ensure our patients feel at ease while delivering a five-star service. You should enjoy engaging with new individuals and possess strong communication skills to interact effectively with both patients and ophthalmic professionals.

Your daily responsibilities may vary, but a typical day will include:

Establishing strong relationships with our patients Conducting diagnostic eye scans (comprehensive training will be provided) Confidently communicating patient information to the optometrist to facilitate a seamless patient experience Maintaining accurate and up-to-date patient records Arranging affordable financing options tailored to each patient Scheduling consultations and surgeries with our optometrists and surgeons

The ideal candidate will:

Be driven and passionate with a strong desire to succeed Exhibit excellent written and verbal communication skills Demonstrate strong negotiation abilities Be self-motivated and capable of working independently or as part of a team Possess strong organizational skills Be commercially aware while delivering world-class customer service

If you believe you possess the necessary skills and attributes for this position, we would be eager to hear from you.



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