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We are seeking a highly skilled and experienced Night Manager to join our team at Axiom Hospitality Limited. As a Night Manager, you will be responsible for overseeing the smooth operation of our hotel during the night shift.
Key Responsibilities- Guest Experience: Ensure that every guest receives exceptional service, aligned with our company values and mission statement.
- Departmental Management: Manage departmental costs, scheduling, and resources to support operational performance.
- Quality Assurance: Comply with quality assurance expectations and standards, and regularly review guest feedback to improve our services.
- Team Leadership: Lead by example, motivate, and influence your team to work towards defined procedures and standards.
- Hotel Safety: Conduct night audits and hotel safety checks to ensure the safety and well-being of our guests and staff.
- Experience: Previous experience as a receptionist or reception supervisor is required.
- Skills: Outstanding customer service skills, ability to understand guest needs, and excellent communication skills.
- Leadership: Strong leadership skills, with the ability to motivate and influence others.
- Personal Presentation: Excellent personal presentation, with the ability to function independently with minimal supervision.
- Competitive Salary: £28,500 per annum.
- Benefits: Hotel discounts, 28 days holiday, access to our Employee Assistance Line, and more.
Axiom Hospitality Limited is a fast-growing hospitality company with global aspirations. We are committed to being an equal-opportunity workplace, seeking to recruit, develop, and retain talented individuals from diverse backgrounds. We strive to reduce our carbon, energy, water, and waste footprint, and are working towards internationally recognized eco-label certification.
