Mandarin / English Support Officer - Coventry

3 weeks ago


Coventry, Coventry, United Kingdom United Kingdom Education Centre Full time

About United Kingdom Education Centre

We are a leading provider of international education consultancy services, dedicated to connecting students with exceptional educational opportunities worldwide.

Mandarin / English Support Officer – Coventry Job Summary

We are seeking a dynamic and motivated Mandarin / English Support Officer to join our team in Coventry. In this role, you will play a vital part in supporting the recruitment of international students and providing exceptional customer service.

Key Responsibilities
  • Actively contribute to the recruitment of international students by assisting the sales team in achieving targets.
  • Deliver high-quality after-sales consultation and customer service to prospective and enrolled students.
  • Manage administrative tasks related to student applications, including processing forms, tracking progress, and maintaining accurate records.
  • Liaise with universities and students to ensure smooth application processes, arrange interviews, and address inquiries.
  • Participate in company training programs and deliver information sessions at meetings.
  • Collaborate effectively with colleagues and keep the centre manager informed of application statuses and any challenges.
Required Skills and Qualifications
  • Possess a university degree in any discipline.
  • Demonstrate excellent written and verbal communication skills in both English and Mandarin.
  • Exhibit strong customer service and interpersonal skills.
  • Be responsible, organized, and possess a high level of integrity.
  • Work effectively as part of a team while also demonstrating the ability to work independently.
  • Meet deadlines consistently and thrive in a fast-paced environment.
  • Have the legal right to work in the United Kingdom.

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