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Work Coordinator

2 months ago

Bridgwater, Somerset, United Kingdom Liberty Group Full time

Job Summary:

Liberty Group is seeking a highly skilled and organized Work Coordinator to join our team. As a Work Coordinator, you will play a critical role in ensuring the smooth operation of our business by prioritizing and scheduling tasks, managing customer relationships, and maintaining regulatory compliance.

Key Responsibilities:

  • Prioritize and schedule backfill and reinstatement tasks to ensure efficient use of resources
  • Reschedule jobs that fall out of program to minimize disruptions
  • Manage contract requirements for a range of jobs to ensure compliance and customer satisfaction
  • Handle customer inquiries and schedule a range of works to meet customer needs
  • Validate each job to ensure required information is available and accurate
  • Manage customer and client relationships to build trust and loyalty
  • Ensure all regulatory information is updated and logged in real-time with status updates on the internal system
  • Provide an efficient and flexible response to operational issues to maintain levels of service delivery and program works in line with contract specific requirements and engineer and supervisor capabilities and timescales

Requirements:

  • Good level of education and relevant work experience
  • Previous call handling and scheduling experience
  • Ability to operate a computerized database system
  • Good knowledge of office working systems and procedures
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Demonstrate strong analytical skills and the ability to manage change

What We Offer:

  • Pension scheme
  • 23 days Annual Leave, plus Bank Holidays
  • Cycle to Work scheme
  • Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
  • YuLife, includes:
    • Life Insurance/Death in service benefit – 2x annual salary value
    • Smart Health (including round the clock access to 24/7 UK-based GPs)
    • Best Doctors to provide a second opinion on complex cases or diagnosis
    • Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
    • Online Health Check
    • Nutrition consultations
    • Online fitness program
    • YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
    • Free will writing
    • Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards
    • Exclusive membership and wellbeing product discounts
    • Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
      • Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
      • Discounted gym membership
      • Savings on cinema tickets, travel, holidays & retail

Why Join Us:

Liberty Group is committed to creating a diverse and inclusive work environment where everyone can thrive. We believe in investing in our employees' growth and development, providing opportunities for training and up-skilling to ensure they have the skills and knowledge needed to excel in their roles.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that only candidates who have the right to work in the UK will be considered for this role.