Experienced Customer Support Specialist

3 weeks ago


Belfast, United Kingdom Lloyds Banking Group Full time

Position Overview

JOB TITLE: Senior Customer Service Advisor

SALARY: £24,539

LOCATION: Belfast

HOURS: Full-time

WORKING PATTERN: Flex Mixed

  • Start times between 7am and 1pm and end times between 3pm and 9pm
  • Maximum of 5 out of 7 days (based on a Monday-Sunday week)
  • Maximum of 25% weekend days over a 4 week period

About the Role

We are seeking dedicated individuals to provide exceptional support to our valued customers during challenging times. Your role will involve delivering empathetic, knowledgeable, and compassionate service to those in need.

As a vital member of our contact centre, you will assist customers from our prominent banking brands, guiding them through sensitive situations such as bereavement and understanding complex products like mortgages, insurance, and lending.

You will also support customers with disabilities, ensuring they have access to our services by collaborating with interpreters and customizing your approach to meet their unique needs.

Additionally, you will gain insights into powers of attorney and facilitate representative access to our products and services, ensuring that all customers receive the support they require.

Comprehensive training will be provided, equipping you with the necessary skills and knowledge to excel in this role.

About Us

At Lloyds Banking Group, we are committed to fostering an inclusive environment where every employee can thrive. We celebrate diversity and strive to create a workplace that reflects the communities we serve.

We are particularly focused on enhancing representation in senior roles and have implemented initiatives to support our employees' well-being, including health packages and dedicated programs for those facing cancer.

Key Qualifications

The ideal candidate will possess outstanding customer service skills, demonstrating empathy and active listening to fully understand and address customer concerns.

Strong decision-making abilities, attention to detail, and sound judgment are essential for achieving positive outcomes while adhering to legal and regulatory standards.

Your capacity to build rapport and show compassion will be crucial in delivering the highest level of service to our diverse clientele.

Benefits

We offer a comprehensive benefits package, including:

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Flexible benefits tailored to your lifestyle, such as discounted shopping
  • 22 days' holiday, in addition to bank holidays
  • A variety of well-being initiatives and generous parental leave policies
  • Annual salary review to ensure your compensation reflects your contributions

We are focused on creating a values-driven culture and are dedicated to building a workforce that mirrors the diversity of our customers and communities.

Conclusion

If you are looking for a fulfilling career where you can make a meaningful impact while developing your skills, we encourage you to explore this opportunity.



  • Belfast, United Kingdom Blue Arrow - Coventry Full time

    Position OverviewWe are seeking an Experienced Customer Support Specialist to enhance our team focused on collections and recoveries.Role ResponsibilitiesManage interactions with UK customers facing financial challenges.Provide guidance and support to customers regarding repayment options.Ensure compliance with company policies and procedures while assisting...


  • Belfast, United Kingdom Blue Arrow - Coventry Full time

    Position OverviewWe are seeking a Senior Contact Centre Consultant to enhance our operations in the area of collections and recoveries.Role ResponsibilitiesOversee interactions with UK customers facing financial challenges.Provide expert guidance and support to clients experiencing repayment difficulties.Ensure a high level of customer satisfaction through...


  • Belfast, United Kingdom Blue Arrow - Coventry Full time

    Position OverviewWe are seeking a Senior Customer Support Specialist to enhance our team focused on collections and financial recoveries.Work Environment: This role is office-based and operates within a structured schedule.Key Responsibilities:Manage and assist UK customers facing financial challenges.Provide expert guidance and support in repayment...


  • Belfast, United Kingdom Lloyds Banking Group Full time

    Position Overview JOB TITLE: Senior Customer Service Advisor SALARY: £24,539 LOCATION: Belfast HOURS: Full-time WORKING PATTERN: Flex Mixed Start times between 7am and 1pm and end times between 3pm and 9pm Maximum of 5 out of 7 days (based on a Monday-Sunday week) Maximum of 25% weekend days over a 4 week period About the Role ...


  • Belfast, United Kingdom Lloyds Banking Group Full time

    Position Overview JOB TITLE: Senior Customer Service Advisor SALARY: £24,539 LOCATION: Belfast HOURS: Full-time WORKING PATTERN: Flex Mixed Start times between 7am and 1pm and end times between 3pm and 9pm Maximum of 5 out of 7 days (based on a Monday-Sunday week) Maximum of 25% weekend days over a 4 week period About the Role ...


  • Belfast, United Kingdom Reed Specialist Recruitment Full time

    Job SummaryReed Specialist Recruitment is partnering with a leading IT Support organization to provide temporary support engineers for a project in Northern Ireland.This role involves working as part of a small team responsible for deploying IT equipment and supporting it to a large public sector client.Key ResponsibilitiesLead Engineer: Ensure desktop...


  • Belfast, United Kingdom Reed Specialist Recruitment Full time

    Job SummaryReed Specialist Recruitment is partnering with a leading IT Support organization to provide temporary support engineers for a project in Northern Ireland.This role involves working as part of a small team responsible for deploying IT equipment and supporting it to a large public sector client.Key ResponsibilitiesLead Engineer: Ensure desktop...


  • Belfast, United Kingdom REED Specialist Recruitment Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Financial Support Specialist to join our team at Reed Specialist Recruitment. As a key member of our finance team, you will provide administrative support to our clients in the construction industry.Key Responsibilities:Assist with daily finance tasks, including data entry and...


  • Belfast, United Kingdom REED Specialist Recruitment Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Financial Support Specialist to join our team at Reed Specialist Recruitment. As a key member of our finance team, you will provide administrative support to our clients in the construction industry.Key Responsibilities:Assist with daily finance tasks, including data entry and...


  • Belfast, United Kingdom NBCUniversal Full time

    Job Description The Customer Support Specialist will be a crucial member of the broader Customer Success Team. Responsible for delivering top-tier customer service throughout the sales process on our distribution platform, , the role involves tasks like modifying bookings and handling new bookings generated through the website. The ideal candidate will...


  • Belfast, United Kingdom NBCUniversal Full time

    Job DescriptionThe Customer Support Specialist will be a crucial member of the broader Customer Success Team. Responsible for delivering top-tier customer service throughout the sales process on our distribution platform, golfnow.com, the role involves tasks like modifying bookings and handling new bookings generated through the website.The ideal candidate...


  • Belfast, United Kingdom HAYS Specialist Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Qualified Accountant to join our team at Hays Specialist Recruitment Limited. As a key member of our accounting team, you will be responsible for providing expert financial guidance and support to our clients.Key ResponsibilitiesManage a portfolio of clients, providing financial guidance and...


  • Belfast, United Kingdom HAYS Specialist Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Qualified Accountant to join our team at Hays Specialist Recruitment Limited. As a key member of our accounting team, you will be responsible for providing expert financial guidance and support to our clients.Key ResponsibilitiesManage a portfolio of clients, providing financial guidance and...


  • Belfast, United Kingdom NBC Universal Full time

    Company DescriptionBRS Golf Ltd, a division of NBC Sports Next, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf, our course management software and services help our Golf Course partners increase their rounds and revenue and manage their business operations. GolfNow is the world's largest...


  • Belfast, United Kingdom NBC Universal Full time

    Company DescriptionBRS Golf Ltd, a division of NBC Sports Next, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf, our course management software and services help our Golf Course partners increase their rounds and revenue and manage their business operations. GolfNow is the world's largest...


  • Belfast, United Kingdom Johnson Controls, Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Johnson Controls, Inc. as a Technical Support Engineer, 1st Line Support, Service Desk. The successful candidate will be responsible for providing technical customer support by telephone, remote connection, and on-site, if necessary, about CEM AC2000 Systems range of...


  • Belfast, United Kingdom MANTIS Live Full time

    **About MANTIS**: MANTIS is disrupting the Video Telematics sector, helping customers reduce risk, maximise safety, and lower insurance costs. As we rapidly expand across the UK, Ireland, and Europe, we're looking for talented individuals to join our dynamic team. Take on the exciting role of Customer Support Specialist at MANTIS, offering the flexibility...


  • Belfast, United Kingdom CGX Full time

    **About CGX** Immerse yourself in the fitness revolution led by CGX. We're more than just a workout app; we are an ecosystem of holistic health curated by globally-acclaimed fitness expert Caroline Girvan. Anchored in evidence-based content, we offer a myriad of custom workouts, nutrition advice, and educational content aimed at redefining your health and...


  • Belfast, United Kingdom NFU Mutual Full time

    Exciting Opportunity as a Claims Customer Support SpecialistAre you dedicated to providing outstanding customer assistance and eager to become part of a collaborative team? If so, this position could be the right fit for you.Promising career advancement opportunities and a friendly workplaceFlexible working arrangement with significant remote work...


  • Belfast, United Kingdom NBCUniversal Full time

    **Company Description** BRS Golf Ltd, a division of NBC Sports Next, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf our course management software and services help our Golf Course partners increase their rounds and revenue and manage their business operations. GolfNow is the world’s...