Retail Operations Manager

4 weeks ago


Hull, Kingston upon Hull, United Kingdom Age UK Full time

Age UK is seeking a talented individual to join our Hull St. Andrews team as an Assistant Manager.

As an Assistant Manager, you will play a crucial role in supporting our Store Manager in all aspects of the business, guiding and empowering our team of Sales Assistants and volunteers to deliver exceptional customer experiences.

Key responsibilities include:

  • Collaborating with the Shop Manager to drive business growth and improve customer satisfaction
  • Lifting and carrying bags of stock up to 10kg's
  • Leading a team of volunteers and staff to achieve sales and customer service targets
  • Delegating tasks and coaching staff to ensure seamless store operations
  • Providing excellent customer service skills to drive customer loyalty and retention
  • Managing time effectively under conflicting priorities to meet business objectives
  • Utilizing IT literacy and numeracy skills to analyze sales data and make informed decisions

What we offer:

  • A 28 hour working week
  • 25 days holiday (pro-rata) + bank holiday allowance
  • A generous pension – we will contribute 8%
  • Great discounts and rewards through Blue Light Card and BenefitHub
  • Life assurance, Bupa health cashback plan
  • Tickets for Good – Free and discounted tickets for events

Additional Information:

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

All CVs and covering letters will be anonymised by our recruitment system when you apply for a role at Age UK. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.



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