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Senior Visitor Experience Host

2 months ago

Kirkwall, United Kingdom Edrington Full time

About Us

Edrington is a leading spirits company that crafts exceptional ultra-premium spirit brands. Our portfolio includes The Macallan, Highland Park, and The Glenrothes, among others. We're committed to delivering a world-class visitor experience that showcases our brands and values.

Our Vision

We strive to create a unique and memorable experience for our visitors, showcasing the craftsmanship and heritage of our brands. Our team is dedicated to providing exceptional customer service and ensuring that every guest leaves with a lasting impression of our Viking Soul.

Key Responsibilities

  • Welcome and engage with visitors, delivering a consistently high-quality experience in line with our 5-star Visit Scotland criteria.
  • Lead by example, setting the standard for customer experience and ensuring that every guest feels valued and respected.
  • Host Global Market and VIP visitors, providing a personalized and memorable experience.
  • Provide retail support to the Retail Manager and Visitor Experience Manager.
  • Ensure a 5-star standard of housekeeping, cleanliness, and organization in the Visitor Centre and shop.
  • Undertake key holding responsibilities, including site security, cash handling, health and safety, and first aid.
  • Attend staff meetings and stay aware of daily business needs.
  • Complete all required training to ensure effective job performance and stay up-to-date with brand information and education materials.

Requirements

  • A positive, enthusiastic, and committed approach to work.
  • Excellent communication and interpersonal skills.
  • A full clean driving license.
  • The ability to work a variety of shifts, including evenings and weekends.