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Retail Team Leader

2 months ago

Cumbernauld, North Lanarkshire, United Kingdom ISS Full time

About the Role

We are seeking a highly motivated and experienced Retail Team Leader to join our team at ISS UK. As a Retail Team Leader, you will be responsible for delivering a world-class service to our customers, while also leading and developing a team of hospitality and events professionals.

Key Responsibilities

  • Receive, process, prepare and deliver food and drink events across campus
  • Ensure the service and back of house areas are clean and safe by introducing daily checking systems
  • Deliver a great hospitality and events experience, exceeding customer expectations
  • Stay up-to-date with trends and discuss with your supervisor and manager
  • Know the offer inside out and make informed recommendations to clients
  • Pre-empt customer needs and create meaningful and memorable experiences
  • Maintain a high profile front of house and effectively resolve any challenges ensuring colleague and customer satisfaction

About You

We are looking for someone with experience working in a customer-focused environment, who is great at providing excellent service, friendly and approachable, and able to adapt and learn in a fast-paced environment. You should be able to work well individually and as part of a team.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We are committed to doing business the right way, taking our corporate responsibility seriously. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.