Store Operations Manager

2 months ago

Caterham, Surrey, United Kingdom Card Factory Full time

About the Role

We are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory team. As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
  • Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional service are delivered every day.
  • Review store performance data to identify areas for improvement and implement changes to drive business growth.
  • Develop and maintain a positive and inclusive team culture that encourages collaboration and open communication.
  • Work closely with the Store Manager to develop and implement operational plans that meet business objectives.

The Ideal Candidate

We are looking for a candidate who is passionate about delivering exceptional customer experiences and has a proven track record of leading high-performing teams. The ideal candidate will have:

Excellent leadership and communication skills.A customer-centric approach with a focus on delivering exceptional service.Strong analytical and problem-solving skills.Ability to work effectively in a fast-paced environment.Commercial acumen with a focus on driving business growth.

About Card Factory

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. We are committed to delivering exceptional customer experiences and are passionate about celebrating our customers' life moments.

Benefits

  • 25% Card Factory colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support Financial Education Tools Salary Advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers.
  • Discounted gym memberships and mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  • Enhanced Family leave.

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