Front Desk Associate

4 weeks ago


Falkirk, Falkirk, United Kingdom whitbread Full time

We're seeking a skilled Receptionist to join our team at Falkirk North Premier Inn. As a key member of our hospitality team, you'll be responsible for delivering exceptional customer service and ensuring a warm welcome for our guests.

About the Role:

As a Receptionist, you'll be the first point of contact for our guests, handling check-ins, check-outs, and resolving any issues that may arise. You'll work closely with our housekeeping team to ensure rooms are prepared to the highest standard, and provide a seamless experience for our guests.

What You'll Do:

  • Provide exceptional customer service, responding to guest queries and resolving any issues promptly
  • Manage the front desk, handling check-ins, check-outs, and room assignments
  • Work closely with the housekeeping team to ensure rooms are prepared to the highest standard
  • Process payments, handle cash and credit transactions, and maintain accurate records
  • Stay up-to-date with hotel policies, procedures, and promotions to provide informed recommendations to guests

Why You'll Love It Here:

  • Opportunities for career growth and development within our business
  • Competitive pay and benefits package, including a Whitbread Benefits card
  • Discounts on Premier Inn rooms and meals in all Whitbread Restaurants
  • Pension and saving schemes, including a company pension and save as you earn scheme
  • Discounts on shopping, utility bills, travel, cinema trips, supermarkets, and more

What We're Looking For:

We're looking for a friendly, approachable, and customer-focused individual who is passionate about delivering exceptional service. You'll have excellent communication skills, a positive attitude, and a willingness to learn and grow with our business.

Apply Now:

If you're a motivated and customer-centric individual who is passionate about delivering exceptional service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].


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