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Real Estate Operations Manager

2 months ago

Cornwall, United Kingdom FirstPort (UK) Full time £32,400

Position Overview:
Real Estate Operations Manager - Team Leader

Location:
Field Based (managing a portfolio across various regions)

Working Hours:
Monday to Friday, 9 AM to 5 PM
Competitive salary starting from £32,400 annually, along with a cash vehicle allowance of £4,500

Key Responsibilities:
As a Real Estate Operations Manager, you will play a pivotal role in our mission to become the premier property management firm in the UK by:
- Delivering outstanding property management services to our clients, ensuring a seamless and enjoyable customer experience.
- Implementing our strategic framework to maintain properties effectively for both landlords and tenants, demonstrating full compliance with statutory requirements as the appointed manager.

In this autonomous role, you will manage your schedule independently, prioritizing visits to properties based on their specific needs.

- Overseeing and approving all financial expenditures throughout the year, ensuring cash flow stability to avoid funding challenges while providing value for money for clients and customers, including reviewing service charge accounts and budgets.

- Collaborating with the credit control team to manage portfolio debts effectively, including the initial collection of routine service charge arrears.


- Ensuring all properties comply with essential Health and Safety regulations, including Fire Safety, Asbestos, and Legionella regulations, acting as the designated 'Responsible Person' for on-site Fire Safety compliance.

- Conducting thorough site inspections and visits to ensure that portfolio Key Performance Indicators (KPIs) are met throughout the year, aligned with our strategic framework.

- Completing all Fire and Health & Safety risk assessments and follow-up actions within specified timelines, taking responsibility for any enforcement actions and responding promptly to relevant authorities.


- Ensuring the timely execution of major and planned remedial works while managing contracts with external service providers, overseeing their performance to meet customer expectations.

- Effectively mobilizing and managing new schemes that come under our management.

FirstPort stands as the UK's foremost residential property service provider, overseeing 330,000 homes across England, Wales, and Scotland, within 5,800 developments.

With over four decades of industry experience and a workforce of 3,300, FirstPort collaborates with developers, investors, freeholders, and over 1,600 Resident Management Companies.

FirstPort is a proud member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and the Property Managers Association Scotland (PMAS).

Our accolades include a Five Star Rating from the British Safety Council, the prestigious Sword of Honour, Safe Agent accreditation, and membership in The Property Ombudsman.

Benefits of joining our team may include complimentary parking, fresh fruit, discounted gym memberships, a genuine work-life balance, and opportunities for career growth and advancement.

In addition to core benefits, we offer a variety of exclusive discounts on supplementary benefits to help you and your family maximize your financial resources, secure your future, and maintain your health.

We are dedicated to fostering diversity at FirstPort and prioritize merit-based recruitment.

If you meet the qualifications for this role, we will reach out to arrange a brief telephone interview, and shortlisted candidates will be invited for interviews with the hiring manager.