Housekeeping Team Lead

1 week ago

Hounslow, Greater London, United Kingdom Arora Group Full time

About the Role:

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Arora Group. As a Housekeeping Supervisor, you will be responsible for leading and managing a team of housekeeping staff to ensure the highest standards of cleanliness and guest satisfaction.

Key Responsibilities:

  • Lead and manage a team of housekeeping staff to achieve high standards of cleanliness and guest satisfaction.
  • Develop and implement effective housekeeping procedures and protocols to ensure efficient and effective operation of the department.
  • Conduct regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
  • Monitor and control housekeeping budgets and resources to ensure effective use of resources.
  • Provide excellent customer service and respond to guest complaints and concerns in a professional and courteous manner.
  • Collaborate with other departments to ensure seamless operation of the hotel and to achieve business objectives.

Requirements:

  • Previous experience as a Housekeeping Supervisor or Housekeeper in a hotel environment.
  • Ability to lead and manage a team of staff to achieve high standards of cleanliness and guest satisfaction.
  • Excellent communication and interpersonal skills to effectively interact with guests, staff, and other departments.
  • Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • Discounted hotel room rates and other perks.

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