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International Wholesale Relationship Manager

2 months ago

London, Greater London, United Kingdom Liforme (B Corp Certified) Full time

About Liforme (B Corp Certified)

Liforme is a dynamic, fast-growing, privately-owned, and digitally-native company in the Yoga & Wellness Sector with sales in over 185 countries worldwide. We are a scale-up business that still operates in many ways like a start-up, and this energetic and flexible approach is at the core of how we operate.

Our Mission

Our mission is to support and encourage the practice of Yoga and physical and mental wellbeing with our original, ground-breaking, and truly useful products; to bring the values of Yoga to the Yoga business and beyond; and to unite a global community of people around our common goal to 'Live For More' through the products we produce and sell, how we run our business, and how we Give Back to the World through it.

Job Summary

We are seeking a bright, enthusiastic, and commercially-aware Wholesale Account Executive to support the day-to-day management of our growing wholesale channel. As a key member of our Wholesale Team, you will be responsible for delivering exceptional customer service to our wholesale accounts, helping us to develop our relationships with wholesale partners worldwide.

Key Responsibilities

  • Support the day-to-day operation of the wholesale channel by providing exceptional customer service in a positive and personable manner.
  • Maintain a smooth operational flow and first-class wholesale customer experience by assisting with incoming customer enquiries and requests efficiently.
  • Develop and deepen our wholesale relationships by going above and beyond customer expectations, and once comfortable in your role, through timely proactive check-ins and catch-up calls.
  • Carry out key aspects of the CRM process flow – processing new leads, on-boarding new accounts, and reactivating dormant accounts.
  • Update and improve customer assets and documents, such as our wholesale lookbook and price lists.
  • Proactively help our internal Operations Team to ensure wholesale orders are processed efficiently.
  • Support the Wholesale Manager with new and existing sales and marketing initiatives, including through research and reporting as required.
  • Supporting with other ad hoc tasks and administrative duties as required, within the Wholesale Team and the wider company as necessary.

Requirements

  • Outstanding customer service skills, with a genuine desire to go above and beyond.
  • Excellent writing and communication skills with a positive and friendly disposition.
  • Culturally sensitive and comfortable communicating with internal and external contacts worldwide.
  • Good commercial instincts, with the ability to see how today may impact a relationship longer-term.
  • Experience of working within a wholesale, B2B, or relationship management position.
  • Experience in a customer service-focused role.

What We Offer

  • Competitive salary.
  • Hybrid and flexible working structure – remote and office-based.
  • Architect-designed office space in Camden Town, Central London.
  • Private Health Insurance.
  • Good holiday allowance.
  • Pension contribution.
  • Monthly fitness/wellness/gym allowance.
  • An exciting calendar of team social gatherings and events.