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Automotive Service Consultant
2 months ago
About the Role
We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Colchester Volvo.
Key Responsibilities
- Booking MOTs, services, and other repair work for our customers
- Advising customers on warranty cover and upselling additional parts/accessories that benefit the customer
- Liaising with the Aftersales department to schedule appointments based on workload and call volumes
- Managing a high-volume of customers daily, including telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the repair process
- Maintaining accurate customer records and updating systems when bookings are made
Requirements
We are looking for an individual with excellent communication skills, a warm personality, and a passion for delivering a first-class customer experience. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems. You will be a great team player, able to work independently using your own initiative, and have a real passion for the automotive industry.
What We Offer
We offer a competitive salary, on-going training opportunities, and a chance to progress your career within the automotive industry. If you have a passion for customer service and cars, we want to hear from you.
