Automotive Service Consultant
4 weeks ago
About the Role
We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Colchester Volvo.
As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the Aftersales department to organise and schedule appointments.
Key Responsibilities
- Booking and managing customer appointments and work orders
- Providing excellent customer service and communication
- Liaising with the Aftersales department to ensure smooth workflow and customer satisfaction
- Upselling and promoting additional services and products to customers
- Maintaining accurate customer records and updating systems as necessary
Requirements
To be successful in this role, you will need excellent communication and interpersonal skills, the ability to work independently and as part of a team, and a passion for delivering a first-class customer experience.
Previous experience using Kerridge/ADP or similar dealer systems would be an advantage, as well as knowledge of other essential dealer systems.
What We Offer
We offer a competitive salary, on-going training and development opportunities, and a supportive and dynamic work environment.
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